2021 - present
SENSASIA Spas, Dubai
-
On-going Project
-
Monthly Retainer providing support as Director of Operations
-
Overseeing operations, leadership development & financial performance of 3 award-winning Spas
-
Creating & implementing Brand Operating Guides for 3 different Spa concepts
-
Recruiting & Training Spa Leaders
-
Creating & conducting Brand Audits & Guest Service Audits
-
Supporting Larger Consulting Projects & Operational Expansion
-
Expanded Group into Hotel Operations
​
​
​
2022
Confidential, Marriott Hotels, Bahrain
-
Hotel & Spa Guest Experience Audit
-
Spa Operations Audit
-
Gap Analysis & Recommendations Presentation to Hotel Leadership
​
​
​
​
2022
Confidential, Marriott Hotels, Dubai
-
Provided 6 Months Operational Support for Spa & Recreation (Behind the scenes)
-
Conducted Hotel & Spa Guest Experience Audit
-
Assessed Spa Operations
-
Assistance with Recruitment for new team
-
Created & Implemented new Guest Journey, Set-Ups & Operational Standards
-
New Menus & Treatment Pricing
-
Monitored Daily Revenue Reports & Bookings
-
Weekly Check-Ins monitoring Standards & Providing Guidance and Coaching for the Spa Leader
-
Provided Monthly Progress Reports for Hotel Management
​
​
2021
The Address Downtown Hotel, Dubai
-
Hotel & Spa Guest Experience Audit
-
Providing Gap Analysis & Recommendations to EMAAR Corporate Leadership
​
​
​
​
2021
The Address Sky View Hotel, Dubai
-
Spa Guest Experience Audit
-
Providing Gap Analysis & Recommendations to EMAAR Corporate Leadership
​
​
​
​
​
2020
SENSASIA Stories Spa, Kempinski Hotel, MOE, Dubai
-
Pre-Opening Operational Set-Up
-
​Creating Inventory Management Processes
-
Creating & Implementing Spa Specific SOP's
-
Checking all OSE, FFE
-
Preparing teams for Guest Treatment Trials & Launch
-
Conducted Spa Guest Experience Audit after 12 months
​
​
​
​
​
2018 / 2019
The SPA, Grand Plaza Movenpick, Dubai
-
Concept Creation for Property
-
Product Selection & Menu Development
-
Created OSE & FFE Procurement list with Specifications & Recommended Suppliers
-
Assisted with Recruitment of Spa Manager & Team
-
Pre-Opening Operational Set-Up
-
​Inventory Management Processes
-
Creation & Implementation of SOP's
-
Checking & testing OSE & FFE on arrival
-
Prepared teams for Guest Treatment Trials & Launch
-
Post-Opening Operational Support for 1 year ensuring standards were upheld
-
Monitored Daily Revenue Reports & Bookings
-
Weekly Check-Ins to monitor Standards & Provide Guidance and Coaching for on-site Spa Manager
-
Monthly Reports shared with Hotel Leadership
​
​