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Spa Pool

Our Projects

A few of our favourite projects & clients 

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2021 - present

SENSASIA Spas, Dubai

  • On-going Project

  • Monthly Retainer providing support as Director of Operations

  • Overseeing operations, leadership development & financial performance of 3 award-winning Spas

  • Creating & implementing Brand Operating Guides for 3 different Spa concepts

  • Recruiting & Training Spa Leaders 

  • Creating & conducting Brand Audits & Guest Service Audits 

  • Supporting Larger Consulting Projects & Operational Expansion

  • Expanded Group into Hotel Operations

2022

Confidential, Marriott Hotels, Bahrain

  • Hotel & Spa Guest Experience Audit

  • Spa Operations Audit 

  • Gap Analysis & Recommendations Presentation to Hotel Leadership

Spa Day
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2022

Confidential, Marriott Hotels, Dubai

  • Provided 6 Months Operational Support for Spa & Recreation (Behind the scenes)

  • Conducted Hotel & Spa Guest Experience Audit

  • Assessed Spa Operations

  • Assistance with Recruitment for new team

  • Created & Implemented new Guest Journey, Set-Ups & Operational Standards 

  • New Menus & Treatment Pricing

  • Monitored Daily Revenue Reports & Bookings

  • Weekly Check-Ins monitoring Standards & Providing Guidance and Coaching for the Spa Leader

  • Provided Monthly Progress Reports for Hotel Management

2021

The Address Downtown Hotel, Dubai

  • Hotel & Spa Guest Experience Audit

  • Providing Gap Analysis & Recommendations to EMAAR Corporate Leadership

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2021

The Address Sky View Hotel, Dubai

  • Spa Guest Experience Audit 

  • Providing Gap Analysis & Recommendations to EMAAR Corporate Leadership

2020

SENSASIA Stories Spa, Kempinski Hotel, MOE, Dubai

  • Pre-Opening Operational Set-Up

  • ​Creating Inventory Management Processes

  • Creating & Implementing Spa Specific SOP's 

  • Checking all OSE, FFE

  • Preparing teams for Guest Treatment Trials & Launch

  • Conducted Spa Guest Experience Audit after 12 months

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2018 / 2019

The SPA, Grand Plaza Movenpick, Dubai

  • Concept Creation for Property

  • Product Selection & Menu Development

  • Created OSE & FFE Procurement list with Specifications & Recommended Suppliers

  • Assisted with Recruitment of Spa Manager & Team

  • Pre-Opening Operational Set-Up

  • ​Inventory Management Processes

  • Creation & Implementation of SOP's 

  • Checking & testing OSE & FFE on arrival 

  • Prepared teams for Guest Treatment Trials & Launch

  • Post-Opening Operational Support for 1 year ensuring standards were upheld 

  • Monitored Daily Revenue Reports & Bookings

  • Weekly Check-Ins to monitor Standards & Provide Guidance and Coaching for on-site Spa Manager

  • Monthly Reports shared with Hotel Leadership

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